Local Government Digitalization
Resident-Facing Service Redesign
Last updated 2026-05-03 · Source: digital.go.jp
How to read this dashboard
Resident-facing service redesign covers counters, forms, guidance, and routing before work reaches the back office.
- Who is counted
- Local governments reporting whether resident-facing service redesign work is in place.
- What the number means
- The adoption rate is the share of municipalities or prefectures reporting that the selected resident-service change is in place.
- How to read it
- Higher is better for adoption. It still measures reported implementation, not resident satisfaction or service quality.
- Why it matters
- This is where residents experience digital government: intake, guidance, applications, and routing before internal processing begins.
Source definitions follow the Digital Agency page.
Resident-Facing Service Redesign includes 1 source row across 1 visual. Key fields include Adoption rate. One current source row shows Adoption rate is 39.3%. The official source, source rows, and stable English citation remain available as the government dashboard changes.
Reviewed 2026-05-07 by Tetsu. Terms adjusted for English readers.
Snapshot: Adoption rate
Bars show the numeric measures captured in this source visual. Measures with different units remain in the table. Source visual 1.
| Adoption rate |
|---|
| 39.3% |